General

Returns Portal

• TRACK MY RETURNS PROGRESS

Delivery

• Will US Tariffs Affect My Order?
• What Are My Delivery Options?
• How Long Does Delivery Take?
• My Order Has Been Returned To Sender, What Do I Do?
• My Tracking Shows As Delivered But I Have Not Received My Order
• I Have Not Received My Order, What Should I Do?

Contact Us

• What Language Does Your Customer Service Team Speak?
• What Are Your Opening Hours?
• I Am A Blogger And Would Like To Work With You, Who Do I Contact?
• EGO Referrals

Returns & Refunds

• How Do I Return?
• International Returns
• Will My Original Postage Be Refunded?
• When Will I Be Refunded?
• Do You Cover Return Postage?
• I Have Received an Incorrect Item

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My Orders

• Will US Tariffs Affect My Order?
• Can I Make Changes To My Order?
• Will I Receive A Confirmation Email When I Place My Order?
• What If I Have Not Received Part Of My Order?
• How Do Pre-orders Work?
• When Will My Order Be Shipped?

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Payment

• What Does Payment Review Mean?
• How Can I Pay?
• Is My Payment Information Safe?